|You are welcome to exchange your purchase for another item within 30 days of receiving your merchandise. The purchased merchandise needs to be returned in its original packaging. Please place your new order and we will issue you return labels to return your original order for $8.99 per label. A refund for your original order less the return label fee will be issued within 4 business days of the item being received back at our warehouse.|
|Returns are accepted within 30 days of receipt of your order or before December 25, whichever comes first. Please ensure that your merchandise is returned in new and unused condition, and in its original packaging. A credit will be issued within 4 business days of receipt if you are using our return labels.|
|To return your
merchandise, we will need to provide you with a Return Merchandise
Authorization (RMA) number, along with some additional information. Please email
us at email@example.com or call at 877-SO-TREETOPIA (877-768-7338) and we
will be happy to assist you.
If you are shipping from within the continental US, we can provide you with return shipping label. If you choose our label(s), we will deduct $17.99 per box for trees or $8.99 per box for all other items from your credit to cover the cost of shipping. If you are located outside the continental US, or prefer to make your own return shipping arrangements, please ship your merchandise back to us at the address below, using a traceable shipping method.
Please note that not complying with our Return Policy by refusing delivery of your package or shipping your return to any address other than the one listed below will result in a $50 per box service fee. Any unauthorized returns or returns shipped to us later than the deadlines outlined in this policy may not be accepted or subject to an additional 20% return fee.
In the unlikely event that your order is incorrect, damaged or has an issue, please email us at firstname.lastname@example.org or call us at 877-SO-TREETOPIA (877-768-7338) so that we can correct the problem. We will reship the correct item, or resolve the damage or issue as outlined in our Warranty and Replacement Parts Policy. Normal bulb burnout is excluded from this return policy, including wear and tear damage resulting from accident, outdoor usage, alteration, or misuse that can cause multiple-bulb failure. The return policy is void if you have misused or damaged the product in any way.
c/o Mochilla Fulfillment
6251 Florin Perkins Rd
Sacramento, CA 95828
|If you are returning a product from outside the U.S., you are responsible for all international shipping charges, clearance fees, taxes and other charges. Any fees charged to TreetopiaŽ will be deducted from your credit.|