|When will my order arrive?|
|Orders placed by 11:59 pm Pacific Standard Time will ship the next business day; orders placed on weekends and holidays will ship the next business day.
We offer three domestic shipping options through Federal Express and ship from multiple locations across the country. Ground/Home Delivery service will arrive to most populated regions of the Continental USA within 3 business days if your order is placed by 11:59 pm Pacific or within 4 business days if the order is received after that time. Please note that expedited delivery will not deliver on Saturdays, and that FedEx does not guarantee delivery times for Ground shipments. Refer to the handy chart below for order delivery times.
|How much is my shipping?|
|If you live in the continental USA, FedEx Ground Shipping is free for all orders.
Please note there are additional shipping costs for expedited shipping and shipping to Canada, Alaska, Hawaii, or Puerto Rico.
The best way to find out the exact charges on your order is to add your items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The total shipping cost will be automatically calculated before submitting your payment information.If you are purchasing an oversized Colossal tree, select "Call for Special Shipping Arrangements" in the Shopping Cart, and one of our customer service agents will work with you to determine the cost of shipping.
|Do you ship to my country?|
|At this time, we offer FedEx shipping to the United States, Canada, and Puerto Rico.
For all of our friends in Canada, we are pleased to be able to arrange, on your behalf, for FedEx Canada Ground shipping direct to you through our partnership with FedEx Trade Networks. Treetopia® will collect an additional amount for your order at checkout to cover your costs of shipping and handling, as well as an amount that FedEx Trade Networks will use to remit the appropriate amount of Loonies and Toonies to pay GST/HST on your behalf. This additional amount charged at checkout will also cover the costs of FedEx Trade Networks acting as your customs broker.
To see the exact amount that will be charged for your order, please place your item(s) in the shopping cart, fill in your address, select “Canada Ground” for shipping rates, and click on “recalculate.” You will then see the amount to be paid to FedEx on your behalf as well as the grand total for your order. Please note that orders shipping to Canada are not eligible for any free shipping promotions.
For our friends in the United Kingdom, Ireland, Norway, Sweden, Denmark, and Finland, please visit our European site at www.treetopia.co.uk for trees specifically designed and available for immediate shipping to you.
|Shipping to PO boxes and APO addresses|
|We currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.|