Contact Us

Contact Treetopia® Customer Service

We at Treetopia pride ourselves in providing excellent customer experience. You can easily contact our customer support team by email or phone!

Email Treetopia at helpme@treetopia.com
Call Treetopia at 877-SO-TREETOPIA (877-768-7338)

From helping you to place your order to figuring out which Treetopia artificial tree would be perfect for your home, we’re here for you and more than happy to chat!

Our Phone Hours

Monday through Friday 6:00 AM - 6:00 PM PT
Saturday 8:00AM - 5:00PM PT

Planned Closures and Modified Service Dates
11/25: Thanksgiving Day, CLOSED
12/24: Christmas Eve, 6:00 AM - 2:00 PM PT
12/25: Christmas Day, CLOSED
12/31: New Year's Eve, 6:00 AM - 2:00 PM PT
1/1/21: New Year's Day, CLOSED

Media Inquiries

Looking to reach out from your media outlet? Want to connect with us about a potential media opportunity? Please email us at media@treetopia.com for immediate assistance with product requests and images, industry trends, interviews, sets, and any other media-related questions or opportunities.

Customer Feedback

Have something on your mind that you would like to share with us? A new product idea? A happy memory with your tree? We want to hear it. Email us at or call us at 877-SO-TREETOPIA (877-768-7338) during our customer service hours listed in the Customer Service section above.

Careers at Treetopia®

Hey you! If you have a bright and creative mind and are interested in joining our team, feel free to send us an email at . Tell us what you think you might be good at. We’re always on the lookout for great new additions to our fun and always festive team - even ones we didn’t know we needed!

Mailing Address

2226 A Westborough Blvd., Ste 502
South San Francisco, CA 94080

Please click here to view our Returns Center address.
Connect with us
Join the party First-time subscribers get $25 off any order of $150 or more. Plus, be the first to know about new arrivals, special offers, and more.
*Shipping outside the contiguous US will incur additional shipping fees

A Safe & Secure
Online Shopping Experience
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams