Product Recall Information and Assistance

Treetopia would like to inform our customers of a voluntarily recall of the Giant "Ginormous" Tree purchased before December 21, 2010.


Recalled Giant Trees For Outdoor Use

This recall is on the Giant "Ginormous" Tree purchased before December 21, 2010 with model numbers 5021464, 5021465, 5021466, 5021469, 5021470, 5021474, 5021475, and 5021476.:

Before December 21, 2010, the Giant Tree was advertised as being suitable for outdoor use but we have discovered that the extension cords shipped with these trees are made for indoor use only. While no injuries have been reported in connection with the use of these products, there is a risk of electric shock if these products are used outdoors with indoor only extension cords. If you have one of these trees, please discontinue the use of the tree outdoors immediately. Please note that if the products have been used exclusively indoors, they are safe for INDOOR USE ONLY and the UL approved extension cords are properly marked for indoor use only. The recall only impacts the products if they have been or will be used outdoors.

We are making available free of charge to all affected consumers a retrofit kit. This kit replaces the indoor only extension cords with extension cords suitable for outdoor use. This retrofit kit will allow you to quickly and easily repair your tree at home so you can use it safely outside.

To obtain the free retrofit kit, please contact us toll-free at 877-768-7338 between the hours of 6AM 6 pm Pacific Standard Time. If you have any further questions, please contact Treetopia at safety@treetopia.com.



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