Return to Help Index
| Pricing and Billing |
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| Do I have to pay sales tax? |
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Technically yes, regardless of where you live. It’s called a “use tax” – even if you aren’t directly charged sales tax when you purchase online from Treetopia™, we encourage you to be a law-abiding citizen and declare this and all other online tax-free purchases to your state on April 15. Currently, we are required to charge sales tax when shipping to addresses in California and Georgia, and all of Canada. As for the rest of you, we will rely on your great personal integrity. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| What are my payment choices? |
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We accept Visa, Mastercard, Discover and American Express credit cards. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| How do I use a coupon? |
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After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. |
| When will my credit appear on my account? |
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Please allow up to 30 days for your credit to appear from the time we receive your item(s). |
| When will my credit card be charged? |
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Your credit card will be charged when you place your order. |
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