Shipping Information
When will my order arrive?
  Orders placed by 10 am Eastern (7 am Pacific) will ship the same business day; orders placed on weekends and holidays will ship the next business day. We offer three domestic shipping options through Federal Express and ship from multiple locations across the country. Ground/Home Delivery service will arrive to most populated regions of the Continental USA within 3 business days if your order is placed by 10 am Eastern or within 4 business days if the order is received after that time. Please note that expedited delivery will not deliver on Saturdays, and that FedEx does not guarantee delivery times for Ground shipments. Refer to the handy chart below for order delivery times.


Shipping
Order by 10am Eastern on: FedEx Standard Overnight FedEx 2 Day Air FedEx Ground/Home Delivery*
Monday Get it Tuesday Get it Wednesday Get it on or before Thursday*
Tuesday Get it Wednesday Get it Thursday Get it on or before Friday*
Wednesday Get it Thursday Get it Friday Get it on or before Monday*
Thursday Get it Friday Get it Monday Get it on or before Tuesday*
Friday Get it Monday Get it Tuesday Get it on or before Wednesday*
Saturday Get it Tuesday Get it Wednesday Get it on or before Thursday*
Sunday Get it Tuesday Get it Wednesday Get it on or before Thursday*
* FedEx Ground/Home Delivery dates are estimates valid for all but remote rural areas of the Continental USA
How much is my shipping?
  If you live in the continental USA, FedEx Ground Shipping is free for all orders. Please note there are additional shipping costs for expedited shipping and shipping to Canada, Alaska, Hawaii, or Puerto Rico.

The best way to find out the exact charges on your order is to add your items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The total shipping cost will be automatically calculated before submitting your payment information.

If you are purchasing an oversized Colossal tree, select "Call for Special Shipping Arrangements" in the Shopping Cart, and one of our customer service agents will work with you to determine the cost of shipping.
Do you ship to my country?
  At this time, we offer FedEx shipping to the United States, Canada, and Puerto Rico.

For all of our friends in Canada, we are pleased to be able to offer FedEx Canada Ground shipping direct to you through our partnership with Fedex Trade Networks. Treetopia® will collect an additional amount for your order at checkout to cover our costs of shipping and handling, as well as an amount that FedEx Trade Networks will use to remit the appropriate amount of Loonies and Toonies to pay GST/PST/HST on your behalf. This additional amount charged at checkout will also cover the costs of FedEx Trade Networks acting as customs broker for your order.

To see the exact amount that will be charged for your order, please place your item(s) in the shopping cart, fill in your address, select “Canada Ground” for shipping rates, and click on “recalculate.” You will then see the amount of this total fee as well as the grand total for your order. Please note that orders shipping to Canada are not eligible for any free shipping promotions.
Shipping to PO boxes and APO addresses
  We currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.

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*Shipping outside the continental US will incur additional shipping fees

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