|When will my order arrive?|
|Orders placed by 5 pm Eastern (2 pm Pacific) will ship no later than the following business day. We offer three domestic shipping options through Federal Express and ship from multiple locations across the country. Ground/Home Delivery service will arrive to most populated regions of the Continental USA within four business days. It takes one business day to process and ship out your order, and approximately three days for FedEx to deliver your order to your door. FedEx 2 Day Air will take three business days and FedEx Standard Overnight will take two business days. Please note that expedited delivery will not deliver on Saturdays, and that FedEx does not guarantee delivery times for Ground shipments. Refer to the handy chart below for order delivery times.
|How much is my shipping?|
|If you live in the continental USA, FedEx Ground Shipping is free for all orders.
Please note there are additional shipping costs for expedited shipping and shipping to Canada, Alaska, Hawaii, or Puerto Rico.
The best way to find out the exact charges on your order is to add your items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. The total shipping cost will be automatically calculated before submitting your payment information.If you are purchasing an oversized Colossal tree, select "Call for Special Shipping Arrangements" in the Shopping Cart, and one of our customer service agents will work with you to determine the cost of shipping.
|Do you ship to my country?|
|At this time, we offer FedEx shipping to the United States, Canada, and Puerto Rico.
For all of our friends in Canada, we are pleased to be able to offer FedEx Canada Ground shipping direct to you through our partnership with Fedex Trade Networks. Treetopia® will collect an additional amount for your order at checkout to cover our costs of shipping and handling, as well as an amount that FedEx Trade Networks will use to remit the appropriate amount of Loonies and Toonies to pay GST/PST/HST on your behalf. This additional amount charged at checkout will also cover the costs of FedEx Trade Networks acting as customs broker for your order.To see the exact amount that will be charged for your order, please place your item(s) in the shopping cart, fill in your address, select “Canada Ground” for shipping rates, and click on “recalculate.” You will then see the amount of this total fee as well as the grand total for your order. Please note that orders shipping to Canada are not eligible for any free shipping promotions.
|Shipping to PO boxes and APO addresses|
|We currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information.|