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| Shipping Information |
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| When will my order arrive? |
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Orders placed by 5 pm Eastern (2 pm Pacific) will ship the following business day. We offer three domestic shipping options through our friends at FedEx. Ground/Home Delivery service will arrive to almost all populated regions of the Continental USA in four total days, the first day to process and ship out your order, the remaining three for FedEx to deliver your order to your door. FedEx 2 Day Air will take three total days; FedEx Standard Overnight will take two. Please refer to the handy chart below for order delivery times.
| Shipping |
| Order by 5 PM Eastern Time on: |
FedEx Standard Overnight |
FedEx 2 Day Air |
FedEx Ground/Home Delivery* |
| Monday |
Get it Wednesday |
Get it Thursday |
Get it on or before Friday* |
| Tuesday |
Get it Thursday |
Get it Friday |
Get it on or before Monday* |
| Wednesday |
Get it Friday |
Get it Monday |
Get it on or before Tuesday* |
| Thursday |
Get it Monday |
Get it Tuesday |
Get it on or before Wednesday* |
| Friday |
Get it Tuesday |
Get it Wednesday |
Get it on or before Thursday* |
| Saturday |
Get it Tuesday |
Get it Wednesday |
Get it on or before Thursday* |
| Sunday |
Get it Tuesday |
Get it Wednesday |
Get it on or before Thursday* |
| * FedEx Ground/Home Delivery dates are estimates valid for all but remote rural areas of the Continental USA |
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| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered the shipping method choices and prices.
If you live in the continental USA, FedEx Ground Shipping is free on orders over $100. For orders less than $100, we charge $9.95 to help us pay our bills (it gets dark early up here in the winter and so we like to keep the lights on!) We also charge a flat $9.95 shipping fee for any order processed through Google Checkout.
For those of you who live in Canada, Alaska, Hawaii, or Puerto Rico, we do charge a bit more in keeping with the additional costs incurred to get your packages to you. The best way to find out the exact charges on your order is to follow the nifty procedure above, as our shopping cart will save you doing any complex algorithms in your head!
If you are buying the 20' or 25' Ginormous Trees or a huge number of regular-sized trees, we'll have to figure out special shipping arrangements for you. Select "Call for Special Shipping Arrangements" in the Shopping Cart. In the past, most of our customers who fall into this camp have preferred to get special truck service for their items. For regular-sized trees, there's no extra fees if you end up going this route. We're just overjoyed that you want so many of our trees. For the huge Ginormous Trees, our friendly folks in customer service will help you work out your shipping fees. |
| Do you ship to my country? |
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At this time, we offer FedEx shipping to the United States, Canada, and Puerto Rico; and of course, we deliver locally here at the North Pole by dogsled. If you don't live at the North Pole, or in one of these areas, we regret we are unable to ship to you at this time. |
| Shipping to PO boxes and APO addresses |
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We currently are unable to ship to PO boxes or APO addresses. Please supply a physical mailing address when filling out your shipping information. Thanks! |
| What about Canada, eh? |
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For all of our friends in Canada, we are pleased to be able to offer FedEx Canada Ground shipping direct to you through our partnership with Fedex Trade Networks. Treetopia will collect an additional amount for your order at checkout to cover our costs of shipping and handling, as well as an amount that FedEx Trade Networks will use to remit the appropriate amount of Loonies and Toonies to pay GST/PST/HST on your behalf. This additional amount charged at checkout will also cover the costs of FedEx Trade Networks acting as customs broker for your order.
To see the exact amount that will be charged for your order, please place your item(s) in the shopping cart, fill in your address, select “Canada Ground” for shipping rates, and click on “recalculate.” You will then see the amount of this total fee as well as the grand total for your order. Please note that orders shipping to Canada are not eligible for any free shipping promotions. |
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